2021 National Customer Survey

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* 1. In which Australian state are you located?

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* 2. What is your name?

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* 3. What is the name of your company?

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* 4. Which of the following most accurately describes your company?

Custodian (We own or manage street furniture assets)

Design Firm (i.e. Architect, Landscape Architect, Engineer)

Contractor (i.e. Builder, landscaper, installer)

Other (please specify)

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* 5. How likely is it that you would recommend Street Furniture Australia to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 6. What factor is most important to you when choosing street furniture products?

Customer service

Low maintenance

Low price

Environment credentials

Durability

Aesthetics

Custom capability

Relationship with sales representative

Reputable brand

Spare parts and aftermarket service

Other (please specify)

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* 7. Please rate Street Furniture Australia's product and service provision in relation to its competition.

	Terrible	Not good	Acceptable	Good	Excellent	N/A
Product quality	Product quality Terrible	Product quality Not good	Product quality Acceptable	Product quality Good	Product quality Excellent	Product quality N/A
Product design	Product design Terrible	Product design Not good	Product design Acceptable	Product design Good	Product design Excellent	Product design N/A
Innovation	Innovation Terrible	Innovation Not good	Innovation Acceptable	Innovation Good	Innovation Excellent	Innovation N/A
Sales representation	Sales representation Terrible	Sales representation Not good	Sales representation Acceptable	Sales representation Good	Sales representation Excellent	Sales representation N/A
Website	Website Terrible	Website Not good	Website Acceptable	Website Good	Website Excellent	Website N/A
Pricing	Pricing Terrible	Pricing Not good	Pricing Acceptable	Pricing Good	Pricing Excellent	Pricing N/A
Freight management	Freight management Terrible	Freight management Not good	Freight management Acceptable	Freight management Good	Freight management Excellent	Freight management N/A

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* 8. Is there a product or service that you would like to see us offer?

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* 9. Would you be interested in purchasing Street Furniture Australia products online?

Yes

Not applicable.

I don't know.

Other (please specify)

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* 10. How important is minimising carbon footprint when choosing street furniture products?

Extremely important

Very important

Somewhat important

Not so important

Not at all important

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* 11. Please indicate your perception of Street Furniture Australia.

Traditional

Contemporary

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 12. Do you read StreetChat?

Yes

What do you like or dislike about it?

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* 13. How often do you choose Street Furniture Australia compared to the competition?

Always

Usually

50/50

Rarely

Never

N/A

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* 14. Is there a supplier from whom you believe Street Furniture Australia can learn?

Yes

Who is it and why?

2021 National Customer Survey

Thank you.

Question Title

* 1. In which Australian state are you located?

Question Title

* 2. What is your name?

Question Title

* 3. What is the name of your company?

Question Title

* 4. Which of the following most accurately describes your company?

Question Title

* 5. How likely is it that you would recommend Street Furniture Australia to a friend or colleague?

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* 6. What factor is most important to you when choosing street furniture products?

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* 7. Please rate Street Furniture Australia's product and service provision in relation to its competition.

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* 8. Is there a product or service that you would like to see us offer?

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* 9. Would you be interested in purchasing Street Furniture Australia products online?

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* 10. How important is minimising carbon footprint when choosing street furniture products?

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* 11. Please indicate your perception of Street Furniture Australia.

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* 12. Do you read StreetChat?

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* 13. How often do you choose Street Furniture Australia compared to the competition?

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* 14. Is there a supplier from whom you believe Street Furniture Australia can learn?

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* 15. Do you have any other general comments?