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The Smart Places Customer Charter, launched by the NSW Department of Planning, Industry and Environment in November, invites place designers and custodians to commit to six principles guiding the creation and upkeep of smart city projects. Organisations involved with designing, creating or managing public spaces can sign up to the Charter to demonstrate a commitment to prioritising people, country, sustainability and resilience when creating and maintaining smart places. The six principles have been shaped by direct community input and suggest that “smart places should be built for people and designed with people,” and aim “to harness the potential of new technologies to meet the needs of citizens.” The Charter’s principles are: Co-creating smart places: giving custodians and customers a genuine voice throughout the smart places’ life cycle. Respecting local character: …