Also see our Terms and Conditions of Sale.
This Street Furniture Australia (SFA) Warranty Policy applies to products manufactured after 1st November 2015.
1. WHAT IS COVERED BY THIS WARRANTY POLICY
SFA warrants that new products purchased either from SFA direct or through authorised distributors, which are still in the possession of the initial purchaser, will be free from defects for the warranty period, subject to the terms of this Policy.
A product may be defective if SFA finds that it is non-conforming in material or workmanship and if the non-conformance materially impairs the performance of the product having regard to the purpose for which it was designed and the limitations stated below.
SFA will, in its unfettered discretion, either repair or replace the product.
2. WARRANTY PERIOD
The following warranty periods apply to SFA products and commence on the date when the product is supplied:
PRODUCTS APPLICABLE WARRANTY PERIOD
Standard Products (per technical data sheets) Three (3) Years
Drinking Fountains One (1) Year
Special Products One (1) Year
Service parts used in repairs pursuant to this Warranty Policy carry the remaining balance of the repaired product or one (1) year, whichever is greater.
3. HOW TO CLAIM UNDER THIS WARRANTY POLICY
Please send written notice of the defective product including the date of purchase, product details and the nature of any defect to Street Furniture Australia PO Box 417 Chester Hill NSW 2162 or firstname.lastname@example.org.
This warranty will not cover products that:
A) include customer-specified materials or finishes that are not part of SFA’s standard product range at the time of manufacture;
B) are not installed and maintained as recommended in SFA’s written installation and maintenance guidelines;
C) have not been used in accordance with any applicable usage guidelines;
D) have been misused or usage is in excess of normal wear and tear;
E) have been damaged for example as a result of collision, theft or vandalism; and/or
F) are manufactured by a third-party supplier and then resold by SFA without incorporating any SFA manufactured product into the third party product.
Finishes on SFA products are updated periodically to respond to the demands and changing preferences of our customers. As a result we may discontinue some finishes before expiration of the Applicable Warranty Period and do not guarantee that any replacement product or part will be identical to, or match the finish of, the original.
5. AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Under the ACL you may be entitled to:
- a replacement or refund for a major failure and compensation for any loss and other reasonably foreseeable loss or damage; or
- have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This Warranty Policy gives benefits that are in addition to other rights and remedies under laws which may apply to the goods.
6. OTHER CONDITIONS
Street Furniture Australia will not be liable for any claimed loss or damages to ground coverings, walls, foundations, fixtures or any other consequential loss due to any defective product.
The warranty does not cover product assembly or disassembly charges, visits or calls by specialised technicians, costs incurred by the customer to remove or reinstall products or costs associated with the unavailability of the product.
Any imperfections in finishes or in natural materials used should not be considered as faults but a typical characteristic of these crafted products. Any imperfections deemed faulty need to be identified within four weeks of delivery and feedback provided to Street Furniture Australia. Timber as a natural material, if not maintained using an effective protective coating, is vulnerable to climatic conditions and may split or deform. It is the client’s responsibility to check monthly that the effectiveness of the protective coating being used is preventing the timber from drying and consequently failing, and to reapply the coating earlier if required.
In the case of products requiring only minor rectification under warranty, SFA reserves the right to supply on a “parts only” basis to the customer where appropriate. Parts may include: battens, fixings, valves etc.
List of “Standard Products” covered by this warranty statement:
|Classic Galleria Seat||CMG1|
|Classic Galleria DDA Seat||CMG5|
|Classic Plaza Seat||CMP1|
|Classic Plaza DDA Seat||CMP5|
|Classic Plaza Back-to-Back||CMP1A|
|Classic Promenade Seat||CMR1|
|Mall DDA Seat||CMM7|
|Mall Sun Lounge||CMMS|
|Park DDA Seat||PS7-DDA|
|Aero Leaning Rail||AR1|
|Classic Galleria Bench||CMG4|
|Classic Galleria Mitred Slim Bench||CMG8-M|
|Classic Galleria Slim Bench||CMG8|
|Classic Plaza Bench||CMP4|
|Classic Plaza Platform||CMP9|
|Escola Slim Bench||EB3|
|Mall Curved Slim Bench||CMM8-C|
|Mall Mitred Slim Bench||CMM8-M|
|Mall Slim Bench||CMM8|
|Park DDA Bench||PB5-DDA|
|Park Slim Bench||PB3|
|Aria DDA Table||CMA6-DDA|
|Cafe Macchiato Table||T7|
|Cafe Round Table||T1|
|Classic Galleria Table||CMG6|
|Classic Galleria DDA Table||CMG6-DDA|
|Classic Plaza Table||CMP6|
|Classic Plaza DDA Table||CMP6-DDA|
|Forum Low Table||FT7|
|Mall DDA Table||CMM6-DDA|
|Park DDA Table||PT7-DDA|
|Escola Bin Enclosure 120L||WBE-E120|
|Escola eBin 120L||EBIN-E120|
|Escola Bin Enclosure 240L||WBE-E240|
|Escola eBin 240L||EBIN-E240|
|Frame Bin Enclosure 120L, with panels||WBE-nF120-PAN|
|Frame Bin Enclosure 120L, with battens||WBE-nF120-BAT|
|Frame Bin Enclosure 120L, with wide battens||WBE-nF120-WBAT|
|Frame Bin Enclosure 240L, with panels||WBE-nF240-PAN|
|Frame Bin Enclosure 240L, with battens||WBE-nF240-BAT|
|Frame Bin Enclosure 240L, with wide battens||WBE-nF240-WBAT|
|Frame Dual Bin Enclosure 120L, with panels||2WBE-nF120-PAN|
|Frame Dual Bin Enclosure 120L, with battens||2WBE-nF120-BAT|
|Frame Dual Bin Enclosure 120L, with wide battens||2WBE-nF120-WBAT|
|Frame Dual Bin Enclosure 240L, with panels||2WBE-nF240-PAN|
|Frame Dual Bin Enclosure 240L, with battens||2WBE-nF240-BAT|
|Frame Dual Bin Enclosure 240L, with wide battens||2WBE-nF240-WBAT|
|Monsoon Bin 80L||LB8|
|Monsoon Bin 80L, fluted||LB8-FLU|
|Monsoon Bin 80L,battened||LB8-BAT|
|Monsoon Bin Enclosure 120L||WBE-M120|
|Monsoon Bin Enclosure 240L||WBE-M240|
|Plato Bin 80L||LB6|
|Plato Bin 80L, fluted||LB6-FLU|
|Plato Bin 80L, battened||LB6-BAT|
|Simple Bin 80L||LB4|
|Simple Bin 80L, battened||LB4-BAT|
|Wide LED Bollard||WIDE-LED|
|Frame Planter, Battened||PT3-BAT|
|Silva Grate||GR1, GR2|
|Silva Integrate System||TG6, GR|
|Dog Bubbler Retrofit Kit||DF4-DBKIT|
|Dog Tidy Bag Dispenser||DT|
|“Slug” Seat Divider||SD1|
List of “Drinking Fountains” covered by this warranty statement:
Arqua Dog Bubbler
| Arqua Station with Dog Bubbler|| DF4-DB-DF7|
|Wide Fountain|| DF2|
Arqua Refill Pole
|Arqua Station||DF4-DF7||Dog Bubbler Retrofit Kit||DF4-DBKIT|
List of “Special Products” covered by this warranty statement:
PowerMe Table (electronics only)