Warranty Policy

Warranty Policy


Also see our Terms and Conditions of Sale.

WARRANTY POLICY

This Street Furniture Australia (SFA) Warranty Policy applies to products manufactured after 1st November 2015.

1. WHAT IS COVERED BY THIS WARRANTY POLICY

SFA warrants that new products purchased either from SFA direct or through authorised distributors, which are still in the possession of the initial purchaser, will be free from defects for the warranty period, subject to the terms of this Policy.

A product may be defective if SFA finds that it is non-conforming in material or workmanship and if the non-conformance materially impairs the performance of the product having regard to the purpose for which it was designed and the limitations stated below.

SFA will, in its unfettered discretion, either repair or replace the product.

2. WARRANTY PERIOD

The following warranty periods apply to SFA products and commence on the date when the product is supplied:

PRODUCTS                                                       APPLICABLE WARRANTY PERIOD


Standard Products (per technical data sheets)                    Three (3) Years

Drinking Fountains                                                                 One (1) Year

Special Products                                                                   One (1) Year


Service parts used in repairs pursuant to this Warranty Policy carry the remaining balance of the repaired product or one (1) year, whichever is greater.

3. HOW TO CLAIM UNDER THIS WARRANTY POLICY

Please send written notice of the defective product including the date of purchase, product details and the nature of any defect to Street Furniture Australia PO Box 417 Chester Hill NSW 2162 or info@streetfurniture.com.

4. LIMITATIONS

This warranty will not cover products that:

A) include customer-specified materials or finishes that are not part of SFA’s standard product range at the time of manufacture;

B) are not installed and maintained as recommended in SFA’s written installation and maintenance guidelines;

C) have not been used in accordance with any applicable usage guidelines;

D) have been misused or usage is in excess of normal wear and tear;

E) have been damaged for example as a result of collision, theft or vandalism; and/or

F) are manufactured by a third-party supplier and then resold by SFA without incorporating any SFA manufactured product into the third party product.

Finishes on SFA products are updated periodically to respond to the demands and changing preferences of our customers. As a result we may discontinue some finishes before expiration of the Applicable Warranty Period and do not guarantee that any replacement product or part will be identical to, or match the finish of, the original.

5. AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Under the ACL you may be entitled to:

  • a replacement or refund for a major failure and compensation for any loss and other reasonably foreseeable loss or damage; or
  • have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This Warranty Policy gives benefits that are in addition to other rights and remedies under laws which may apply to the goods.

6. OTHER CONDITIONS

Consequential Damage

Street Furniture Australia will not be liable for any claimed loss or damages to ground coverings, walls, foundations, fixtures or any other consequential loss due to any defective product.

Not Covered

The warranty does not cover product assembly or disassembly charges, visits or calls by specialised technicians, costs incurred by the customer to remove or reinstall products or costs associated with the unavailability of the product.

Natural Materials

Any imperfections in finishes or in natural materials used should not be considered as faults but a typical characteristic of these crafted products. Any imperfections deemed faulty need to be identified within four weeks of delivery and feedback provided to Street Furniture Australia. Timber as a natural material, if not maintained using an effective protective coating, is vulnerable to climatic conditions and may split or deform. It is the client’s responsibility to check monthly that the effectiveness of the protective coating being used is preventing the timber from drying and consequently failing, and to reapply the coating earlier if required.

Qualification

In the case of products requiring only minor rectification under warranty, SFA reserves the right to supply on a “parts only” basis to the customer where appropriate. Parts may include: battens, fixings, valves etc.


List of “Standard Products” covered by this warranty statement:

Product nameMcode
Arc SeatARC-S
Aria Seat CMA-3S
Aria TransitCMA
Cafe StoolS1
Classic Galleria SeatCMG1
Classic Galleria DDA SeatCMG5
Classic Plaza SeatCMP1
Classic Plaza DDA SeatCMP5
Classic Plaza Back-to-BackCMP1A
Classic Promenade SeatCMR1
Concourse SeatCML7
Flower ChairFC1
Forum SeatFS7
Mall SeatCMM1
Mall DDA SeatCMM7
Mall Sun LoungeCMMS
Park SeatPS7
Park DDA SeatPS7-DDA
Termini SeatCMT1
Aero Leaning RailAR1
Aria BenchCMA4
Classic Galleria BenchCMG4
Classic Galleria Mitred Slim BenchCMG8-M
Classic Galleria Slim BenchCMG8
Classic Plaza BenchCMP4
Classic Plaza PlatformCMP9
Escola Slim BenchEB3
Escola PlatformEB14
Mall BenchCMM4
Mall Curved Slim BenchCMM8-C
Mall Mitred Slim BenchCMM8-M
Mall PlatformCMM9
Mall Slim BenchCMM8
Park BenchPB5
Park DDA BenchPB5-DDA
Park Slim BenchPB3
Aria TableCMA6
Aria DDA TableCMA6-DDA
Cafe Macchiato TableT7
Cafe Round TableT1
Classic Galleria TableCMG6
Classic Galleria DDA TableCMG6-DDA
Classic Plaza TableCMP6
Classic Plaza DDA TableCMP6-DDA
Escola TableET7
Forum Low TableFT7
Mall TableCMM6
Mall DDA TableCMM6-DDA
Park TablePT7
Park DDA TablePT7-DDA
Escola Bin Enclosure 120LWBE-E120
Escola eBin 120LEBIN-E120
Escola Bin Enclosure 240LWBE-E240
Escola eBin 240LEBIN-E240
Frame Bin Enclosure 120L, with panelsWBE-nF120-PAN
Frame Bin Enclosure 120L, with battensWBE-nF120-BAT
Frame Bin Enclosure 120L, with wide battensWBE-nF120-WBAT
Frame Bin Enclosure 240L, with panelsWBE-nF240-PAN
Frame Bin Enclosure 240L, with battensWBE-nF240-BAT
Frame Bin Enclosure 240L, with wide battensWBE-nF240-WBAT
Frame Dual Bin Enclosure 120L, with panels2WBE-nF120-PAN
Frame Dual Bin Enclosure 120L, with battens2WBE-nF120-BAT
Frame Dual Bin Enclosure 120L, with wide battens2WBE-nF120-WBAT
Frame Dual Bin Enclosure 240L, with panels2WBE-nF240-PAN
Frame Dual Bin Enclosure 240L, with battens2WBE-nF240-BAT
Frame Dual Bin Enclosure 240L, with wide battens2WBE-nF240-WBAT
Monsoon Bin 80LLB8
Monsoon Bin 80L, flutedLB8-FLU
Monsoon Bin 80L,battenedLB8-BAT
Monsoon Bin Enclosure 120LWBE-M120
Monsoon Bin Enclosure 240LWBE-M240
Plato Bin 80LLB6
Plato Bin 80L, flutedLB6-FLU
Plato Bin 80L, battenedLB6-BAT
Simple Bin 80LLB4
Simple Bin 80L, battenedLB4-BAT
Slim BollardSLIM
Traditional BollardB4
Victorian BollardB1
Wide BollardWIDE
Wide LED BollardWIDE-LED
Semi HoopBST03
Slim HoopBST02
Spiral HoopBST04
Frame PlanterPT3
Frame Planter, BattenedPT3-BAT
Silva GrateGR1, GR2
Silva GuardTG6
Silva Integrate SystemTG6, GR
Ash BoxAC5
Ash CylinderAC1
Ash SmokoAC3
Dog Bubbler Retrofit KitDF4-DBKIT
Dog Tidy Bag DispenserDT
“Slug” Seat DividerSD1

List of “Drinking Fountains” covered by this warranty statement:

Product name

Mcode

Product name

Mcode

Arqua Dog Bubbler

DF4-DB

Arqua Station with Dog Bubbler
DF4-DB-DF7


Arqua Fountain

DF4

Wide Fountain DF2


Arqua Refill Pole

DF7

Council Fountain

DF6

Arqua StationDF4-DF7Dog Bubbler Retrofit KitDF4-DBKIT

List of “Special Products” covered by this warranty statement:

Product name

Mcode

PowerMe Table (electronics only)

PM