Warranty Policy

Warranty Policy


Also see our Terms and Conditions of Sale.

Warranty Policy

This Street Furniture Australia (SFA) Warranty Policy applies to products manufactured after November 1, 2015.

1. WHAT IS COVERED BY THIS WARRANTY POLICY

SFA warrants that new products purchased either from SFA direct or through authorised distributors, which are still in the possession of the initial purchaser, will be free from defects for the warranty period, subject to the terms of this Policy.

A product may be defective if Street Furniture finds that it is non-conforming in material or workmanship and if the non- conformance materially impairs the performance of the product having regard to the purpose for which it was designed and the limitations stated below.

SFA will, in its unfettered discretion, either repair or replace the product.

2. WARRANTY PERIOD

The following warranty periods apply to SFA products and commence on the date when the product is supplied:

PRODUCTS APPLICABLE WARRANTY PERIOD
Standard Products (per technical data sheets)Three (3) Years
Drinking Fountains One (1) Year
Special ProductsOne (1) Year

Service parts used in repairs pursuant to this Warranty Policy carry the remaining balance of the repaired product or one (1) year, whichever is greater.

3. HOW TO CLAIM UNDER THIS WARRANTY POLICY

Please send written notice of the defective product including the date of purchase, product details and the nature of any defect to Street Furniture Australia PO Box 417 Chester Hill NSW 2162 or info@streetfurniture.com 

4. LIMITATIONS

This warranty will not cover products that:

  1. include customer-specified materials or finishes that are not part of SFA’s standard product range at the time of manufacture; 
  2. are not installed and maintained as recommended in SFA’s written installation and maintenance guidelines; 
  3. have not been used in accordance with any applicable usage guidelines; 
  4. have been misused or usage is in excess of normal wear and tear; 
  5. have been damaged for example as a result of collision, theft or vandalism; and/or 
  6. are manufactured by a third-party supplier and then resold by Street Furniture without incorporating any Street Furniture manufactured product into the third party product.

Finishes on SFA products are updated periodically to respond to the demands and changing preferences of our customers. As a result we may discontinue some finishes before expiration of the Applicable Warranty Period and do not guarantee that any replacement product or part will be identical to, or match the finish of, the original.

5. AUSTRALIAN CONSUMER LAW

  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Under the ACL you may be entitled to:
    • a replacement or refund for a major failure and compensation for any loss and other reasonably foreseeable loss or damage; or 
    • have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
  • This Warranty Policy gives benefits that are in addition to other rights and remedies under laws which may apply to the goods.

6. OTHER CONDITIONS

Consequential Damage 

Street Furniture Australia will not be liable for any claimed loss or damages to ground coverings, walls, foundations, fixtures or any other consequential loss due to any defective product.

Not Covered 

The warranty does not cover product assembly or disassembly charges, visits or calls by specialised technicians, costs incurred by the customer to remove or reinstall products or costs associated with unavailable products.

Natural Materials 

Any imperfections in finishes or in natural materials used should not be considered as faults but a typical characteristic of these crafted products. Any imperfections deemed faulty need to be identified within 4 weeks of delivery and feedback provided to Street Furniture Australia. Timber is a natural material, if not maintained using an effective protective coating it is vulnerable to climatic conditions and may split or deform. It is the client’s responsibility to check monthly that the effectiveness of the protective coating is preventing the timber from drying and consequently failing, and to reapply the coating if required.

Qualification 

In the case of products requiring only minor rectification under warranty, Street Furniture Australia reserves the right to supply on a ‘parts only’ basis to the customer where appropriate. Parts may include: battens, fixings, valves etc.

7. PRODUCTS

‘Standard Products’ covered by this warranty statement:

Product nameMcodeProduct nameMcodeProduct nameMcode
Aero Leaning RailAR1Concourse SeatCML7Monsoon Bin EnclosureWBE-M
Arc SeatARC-SDog Tidy Bag DispenserDTPark BenchPB5
Aria BenchCMA4Escola Slim BenchEB3Park SeatPS7
Aria Lookout TableCMA4-TEscola TableET7Park Slim BenchPB3
Aria SeatCMA1Flower ChairFC1Park TablePT7
Aria Seating SystemCMAForum Low TableFT7Plato BinLB6
Aria TableCMA6Forum SeatFS7PowerMe Outdoor TablePM1.5
Ash BoxAC5Frame Bin EnclosureWBE-FSemi HoopBST03
Ash CylinderAC1Frame PlanterPT3Silva GrateGR1, GR2
Ash SmokoAC3Linea BenchLIB6Silva GuardTG6
Cafe TableT1Linea CubeLIC6Silva Integrate SystemTG6, GR
Cafe StoolS1Linea SeatLIS10Simple BinLB4
Classic Galleria BenchCMG4Linea TableLIT10Slim BollardSLIM
Classic Galleria SeatCMG1Mall BenchCMM4Slim HoopBST02
Classic Galleria Slim BenchCMG8Mall Slim Curved BenchCMM8-CSpiral HoopBST04
Classic Galleria TableCMG6Mall PlatformCMM9Termini SeatCMT1
Classic Plaza BenchCMP4Mall SeatCMM1Traditional BollardB4
Classic Plaza PlatformCMP9Mall Slim BenchCMM8Victorian BollardB1
Classic Plaza SeatCMP1Mall Sun LoungeCMMSWide BollardWIDE
Classic Plaza TableCMP6Mall TableCMM6Wide LED BollardWIDE-LED
Classic Promenade SeatCMR1Monsoon BinLB8‘Slug’ Seat DividerSD1


‘Drinking Fountains’ covered by this warranty statement:

Product nameMcodeProduct nameMcodeProduct nameMcode
Arqua FountainDF4Arqua Refill PoleDF7Council FountainDF6
Dog Bubbler Retrofit KitDF4-DBKITArqua StationDF4-DF7

‘Special Products’ covered by this warranty statement:

Product nameMcodeProduct nameMcode
PowerMe Indoor Table (electronics only)PM1.0PowerMe Outdoor Table (electronics only)PM1.5
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