Warranty Policy

Warranty Policy


Also see our Terms and Conditions of Sale.

WARRANTY POLICY

This Street Furniture Australia (SFA) Warranty Policy applies to products manufactured after 1st November 2015.

1. WHAT IS COVERED BY THIS WARRANTY POLICY

SFA warrants that new products purchased either from SFA direct or through authorised distributors, which are still in the possession of the initial purchaser, will be free from defects for the warranty period, subject to the terms of this Policy.

A product may be defective if SFA finds that it is non-conforming in material or workmanship and if the non-conformance materially impairs the performance of the product having regard to the purpose for which it was designed and the limitations stated below.

SFA will, in its unfettered discretion, either repair or replace the product.

2. WARRANTY PERIOD

The following warranty periods apply to SFA products and commence on the date when the product is supplied:

PRODUCTS                                                       APPLICABLE WARRANTY PERIOD


Standard Products (per technical data sheets)                    Three (3) Years

Drinking Fountains                                                                 One (1) Year

Special Products                                                                   One (1) Year


Service parts used in repairs pursuant to this Warranty Policy carry the remaining balance of the repaired product or one (1) year, whichever is greater.

3. HOW TO CLAIM UNDER THIS WARRANTY POLICY

Please send written notice of the defective product including the date of purchase, product details and the nature of any defect to Street Furniture Australia PO Box 417 Chester Hill NSW 2162 or info@streetfurniture.com.

4. LIMITATIONS

This warranty will not cover products that:

A) include customer-specified materials or finishes that are not part of SFA’s standard product range at the time of manufacture;

B) are not installed and maintained as recommended in SFA’s written installation and maintenance guidelines;

C) have not been used in accordance with any applicable usage guidelines;

D) have been misused or usage is in excess of normal wear and tear;

E) have been damaged for example as a result of collision, theft or vandalism; and/or

F) are manufactured by a third-party supplier and then resold by SFA without incorporating any SFA manufactured product into the third party product.

Finishes on SFA products are updated periodically to respond to the demands and changing preferences of our customers. As a result we may discontinue some finishes before expiration of the Applicable Warranty Period and do not guarantee that any replacement product or part will be identical to, or match the finish of, the original.

5. AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Under the ACL you may be entitled to:

  • have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
  • a replacement or refund for a major failure and compensation for any loss and other reasonably foreseeable loss or damage; or

This Warranty Policy gives benefits that are in addition to other rights and remedies under laws which may apply to the goods.

6. OTHER CONDITIONS

Consequential Damage

Street Furniture Australia will not be liable for any claimed loss or damages to ground coverings, walls, foundations, fixtures or any other consequential loss due to any defective product.

Not Covered

The warranty does not cover product assembly or disassembly charges, visits or calls by specialised technicians, costs incurred by the customer to remove or reinstall products or costs associated with the unavailability of the product.

Natural Materials

Any imperfections in finishes or in natural materials used should not be considered as faults but a typical characteristic of these crafted products.

Qualification

In the case of products requiring only minor rectification under warranty, SFA reserves the right to supply on a “parts only” basis to the customer where appropriate. Parts may include: battens, fixings, valves etc.

List of “Standard Products” covered by this warranty statement:

Arc Seat
ARC-S
Park Bench
PB5
Rim Bin 55L
LB3
Aria Seat
CMA1
Park DDA Bench
PB5-DDA
Rim Bin 80L
LB2
Cafe Stool
S1
Park Slim Bench
PB3
Simple Bin 80L
LB4
Classic Plaza Seat
CMP1
Vista Bench
VS8
Simple Bin 80L, Battened
LB4-BAT
Classic Plaza DDA Seat
CMP5
Cafe Macchiato Table
T7
Slim Bollard
SLIM
Classic Plaza Back-to-back
CMP1A
Cafe Round Table
T1
Traditional Bollard
B4
Classic Promenade Seat
CMR1
Forum Low Table
FT7
Victorian Bollard
B1
Classic Galleria Seat
CMG1
Classic Galleria Table
CMG6
Wide Bollard
WIDE
Classic Galleria DDA Seat
CMG5
Classic Galleria DDA Table
CMG6-DDA
Wide LED Bollard
WIDE-LED
Concourse Seat
CML7
Classic Plaza Table
CMP6
Arqua Dog Bubbler
DF4-DB
Flower Chair
FC1
Classic Plaza DDA Table
CMP6-DDA
Arqua Fountain
DF4
Forum Seat
FS7
Mall Table
CMM6
Arqua Refill Pole
DF7
Mall Seat
CMM1
Mall DDA Table
CMM6-DDA
Arqua Station
DF4-DF7
Mall DDA Seat
CMM7
Park Table
PT7
Arqua Station with Dog Bubbler
DF4-DB-DF7
Mall Sun Lounge
CMMS
Park DDA Table
PT7-DDA
Council Fountain
DF6
Park Seat
PS7
Vista Table
VS6
Wide Fountain
DF2
Park DDA Seat
PS7-DDA
Escola Bin Enclosure 120L
WBE-E120
Key Hoop
BST05
Termini Seat
CMT1
Escola Smart Bin 120L
WBE-SE120
Semi Hoop
BST03
Vista Seat
VS1
Escola Bin Enclosure 240L
WBE-E240
Slim Hoop
BST02
Aero Leaning Rail
AR1
Escola Smart Bin 240L
WBE-SE240
Spiral Hoop
BST04
Aria Bench
CMA4
Frame Bin Enclosure 120L, with panels
WBE-nF120-PAN
Bike Station
BST01
Classic Galleria Bench
CMG4
Frame Bin Enclosure 120L, with battens
WBE-nF120-BAT
Frame Planter
PT3
Classic Galleria Mitred Slim Bench
CMG8-M
Frame Bin Enclosure 120L, with wide battens
WBE-nF120-WBAT
Frame Planter, Battened
PT3-BAT
Classic Galleria Slim Bench
CMG8
Frame Bin Enclosure 240L, with panels
WBE-nF240-PAN
Silva Grate
GR1, GR2
Classic Plaza Bench
CMP4
Frame Bin Enclosure 240L, with battens
WBE-nF240-BAT
Silva Guard
TG6
Classic Plaza Platform
CMP9
Frame Bin Enclosure 240L, with wide battens
WBE-nF240-WBAT
Silva Integrate System
TG6, GR
Mall Bench
CMM4
Monsoon Bin 80L
LB8
Ash Blade
AC4
Mall Curved Slim Bench
CMM8-C
Monsoon Bin 80L, Fluted
LB8-FLU
Ash Box
AC5
Mall Mitred Slim Bench
CMM8-M
Monsoon Bin 80L, Battened
LB8-BAT
Ash Cylinder
AC1
Mall Platform
CMM9
Monsoon Bin Enclosure 120L
WBE-M120
Ash Smoko
AC3
Mall Slim Bench
CMM8
Monsoon Bin Enclosure 240L
WBE-M240
Dog Bubbler Retrofit Kit
DF4-DBKIT
Plato Bin 55L
LB7
Dog Tidy Bag Dispenser
DT
Plato Bin 80L
LB6
“Slug” Seat Divider
SD1


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